

Card Management Tools
Card Management Tools
Card Management Tools
Glass City provides 24/7 easy-to-use tools to manage, monitor and protect your Glass City Visa Credit Card:
Glass City Card Controls Mobile app
This mobile app allows you to lock or unlock your card with a single touch, set alerts and travel notifications for fraud protection, view transaction history, make or pre-schedule a payment to your credit card, and much more!
See below for easy downloading and app usage instructions and Frequently Asked Questions.
“Manage Card” Portal in Home & Mobile Banking
Enjoy the convenience of viewing your credit card transactions, statements and more, while you are using Glass City Home or Mobile Banking.
To visit the “Manage Card” portal while using Glass City’s Home or Mobile Banking system:
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- Click on the “Cards” icon
- Then, click on the “Manage Card” button
If you are not a Home Banking user, click here to directly sign in to the “Manage Card” portal.
Questions about the “Manage Card” Portal:

All Glass City Debit and Credit Cardholders are automatically enrolled in an Advanced Fraud Alert service for optimum card fraud protection. This service allows cardholders to quickly receive emails, mobile phone texts and interactive phone calls when fraud is suspected – giving the cardholder the opportunity to confirm the legitimacy of transactions.
- Important: To make sure fraud alerts are received, cardholders are encouraged to update their profile information (in Home or Mobile Banking or by visiting a branch), to ensure that their current phone numbers and email address are on file.
- If you receive a card fraud alert by phone, text or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate. You only need to respond “Yes” or “No.”
- Please note: Glass City FCU will NEVER text, call, or email you asking for personal or account information, or usernames, passwords or security codes.
Questions about the new Advance Fraud Alerts? Click here
Questions about current scam texts and phone calls? Click here
Please contact a branch for additional assistance.

Glass City Card Controls Mobile App
to Manage your Glass City Visa Debit & Credit Cards
This mobile app allows you to lock or unlock your Debit or Credit Card with a single touch, set alerts for fraud protection, view transaction history, file a dispute, report your card as lost or stolen, set travel notifications, and more. The app can be downloaded in your mobile phone’s app store by searching for Glass City Card Controls.
Downloading Instructions: Search for Glass City Card Controls in the Apple iTunes App Store or the Google Play Store or by using the links below:
For app registration and usage instructions, click here.
For “Frequently Asked Questions” about the Card Controls app, click here.
Questions? Contact Glass City Card Services at 419-887-1000.



Monitor your Glass City Visa Debit or Credit Card
Monitor your Glass City Visa Debit or Credit Card
Glass City Debit Card Phone Numbers
24/7 Customer Service:
866-557-5374
Lost or stolen Debit Card:
866-557-5374
Glass City Debit Card Phone Numbers
24/7 Customer Service:
866-557-5374
Lost or stolen Debit Card:
866-557-5374
Glass City Credit Card Phone Numbers
24/7 Customer Service:
866-590-7670
Lost or stolen Credit Card:
866-590-7670
Glass City Credit Card Phone Numbers
24/7 Customer Service:
866-590-7670
Lost or stolen Credit Card:
866-590-7670