Card Management Tools

Card Management Tools

Card Management Tools

Glass City provides 24/7 easy-to-use tools to manage, monitor and protect your Glass City Visa Credit Card:

Glass City Card Controls Mobile app

Card Controls Mobile app

This mobile app allows you to lock or unlock your card with a single touch, set alerts and travel notifications for fraud protection, view transaction history, make or pre-schedule a payment to your credit card, and much more!

See below for easy downloading and app usage instructions and Frequently Asked Questions.

“Manage Card” Portal in Home & Mobile Banking

Enjoy the convenience of viewing your credit card transactions, statements and more, while you are using Glass City Home or Mobile Banking.

To visit the “Manage Card” portal while using Glass City’s Home or Mobile Banking system:

    • Click on the “Cards” icon
    • Then, click on the “Manage Card” button

If you are not a Home Banking user, click here to directly sign in to the “Manage Card” portal.

Questions about the “Manage Card” Portal:

All Glass City Debit and Credit Cardholders are automatically enrolled in an Advanced Fraud Alert service  for optimum card fraud protection. This service allows cardholders to quickly receive emails, mobile phone texts and interactive phone calls when fraud is suspected – giving the cardholder the opportunity to confirm the legitimacy of transactions.

  • Important: To make sure fraud alerts are received, cardholders are encouraged to update their profile information (in Home or Mobile Banking or by visiting a branch), to ensure that their current phone numbers and email address are on file.
  • If you receive a card fraud alert by phone, text or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate. You only need to respond “Yes” or “No.”
  • Please note: Glass City FCU will NEVER text, call, or email you asking for personal or account information, or usernames, passwords or security codes.

Questions about the new Advance Fraud Alerts? Click here

Questions about current scam texts and phone calls? Click here

Please contact a branch for additional assistance.

A: From Home or Mobile Banking, click on the “Cards” icon and then the “Manage Card” button.

A:  You can view: your credit card transactions and statements; your account summary (current balance, statement balance, available credit line, the due date and minimum payment due); and payment activity. You can also make or pre-schedule a payment to your credit card; add future travel dates and destinations; set alerts for fraud protection; report your credit card as lost or stolen; initiate a dispute for a specific transaction; and transfer non-Glass City credit card balances to your available credit limit.

A: You can enroll your active Visa credit card for eStatements on the portal or by visiting a Glass City branch.

Card Controls Mobile app

Glass City Card Controls Mobile App

to Manage your Glass City Visa Debit & Credit Cards

This mobile app allows you to lock or unlock your Debit or Credit Card with a single touch, set alerts for fraud protection, view transaction history, file a dispute, report your card as lost or stolen, set travel notifications, and more. The app can be downloaded in your mobile phone’s app store by searching for Glass City Card Controls.

Downloading Instructions: Search for Glass City Card Controls in the Apple iTunes App Store or the Google Play Store or by using the links below:

  • Apple Phones click here
  • Android Phones click here

For app registration and usage instructions, click here.

For “Frequently Asked Questions” about the Card Controls app, click here.

Questions?
Contact Glass City Card Services at 419-887-1000.

Monitor your Glass City Visa Debit or Credit Card

Monitor your Glass City Visa Debit or Credit Card

Glass City Debit Card Phone Numbers

24/7 Customer Service:
866-557-5374

Lost or stolen Debit Card:
866-557-5374

Glass City Debit Card Phone Numbers

24/7 Customer Service:
866-557-5374

Lost or stolen Debit Card:
866-557-5374

Glass City Credit Card Phone Numbers

24/7 Customer Service:
866-590-7670

Lost or stolen Credit Card:
866-590-7670

Glass City Credit Card Phone Numbers

24/7 Customer Service:
866-590-7670

Lost or stolen Credit Card:
866-590-7670

Apply for a Glass City Platinum Visa here or at a branch!

Apply for a Glass City Platinum Visa here or at a branch!

Locations across
northwest ohio

Find a location near you

Five locations in Northwest Ohio make it convenient to be a member no matter where you live or work.

Locations across
northwest ohio

Find a location near you

Five locations in Northwest Ohio make it convenient to be a member no matter where you live or work.