Frequently Asked Questions Regarding Glass City’s Chip-Enabled Debit Card 

Q. When will I receive a new chip-enabled Visa Debit card to replace my existing Debit card?
A. Glass City will start reissuing new chip-enabled Debit Cards beginning October 3, 2016. Your new chip-enabled debit card should be received via U.S. mail to your home within 7-14 business
days after October 3, 2016.

Q. Why am I receiving a new card?
A. Even though your existing Glass City Debit card may not be expired, in our efforts to enhance security and fraud protection, we are issuing new Glass City Debit Cards with chip technology to all cardholders.

Q. How does chip technology protect my information?
A. Every time you use your card at a chip-enabled terminal, the embedded chip generates a unique transaction code. This prevents stolen data from being fraudulently used.

Q. What should I do with my old Glass City Debit Card?
A. Once you activate your new card, your old card will no longer work. Please destroy your old card for security reasons.

Q. Will my current debit card information change?
A. Your debit card number and your pin number will stay the same; however, your new card will have a new expiration date and 3-digit security code (CVV number).
Reminder: Please update your automatic bill payment service providers with your new card expiration date.

Q. When will I have to use a PIN with my new chip-enabled debit card?
A. Your Personal Identification Number (PIN) is required for ATM transactions. For debit card purchases at a merchant, you will be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. For added security and fraud protection, Glass City encourages all members to choose CREDIT and sign for their purchases. Recently, some merchants (including Kroger) began requiring a PIN number to be entered for debit card purchases. Please note: this is a merchant-driven process and is not associated with Glass City.

Q. Where can I use my chip-enabled card?
A. Whether you check out using chip technology or swipe your card, more places than ever now accept Visa debit cards.

Q. How do I pay at a chip-enabled terminal?
A. It’s easy to make purchases with your chip-enabled debit card. Simply insert the chip end of your card into the terminal with the chip facing up. Leave your card in the terminal and follow the prompts on screen. Remove your card from the terminal when prompted, then sign for your purchase and take your receipt.

Q. Why do I need to leave my card in the terminal?
A. While your card is in the chip-enabled terminal, the embedded chip creates a unique transaction code. This prevents stolen data from being fraudulently used. If you remove your card too soon, your transaction will be cancelled.

Q. Can I still swipe my card to pay?
A. Yes. If a merchant is not yet chip-enabled, you can still swipe your card.

Q. Will I have to pay any fees to use my chip-enabled card?
A. No. There are no additional fees to use your new card.

Q. Can I still earn rewards with my new card?
A. Yes. You can keep receiving the same great rewards with your Glass City Debit card.

PLEASE NOTE: As we transition our debit cards to the new chip technology, our in-branch instant issue of debit cards is temporarily unavailable until further notice.

PROTECT YOUR IDENTITY! Please note that Glass City does not call or email members/cardholders to request personal information. Therefore, if you receive a phone call or email requesting your personal information in relation to your debit card being upgraded to the latest chip technology; please do not provide any information.

More Questions? Visit a branch or call us at 419-887-1000 or 800-837-3595.

Instructional Image on how to use your card at a chip-enabled terminal