Frequently Asked Questions Regarding Glass City’s Chip-Enabled Visa Debit Card 

Q. How does chip technology protect my information?
A. Every time you use your card at a chip-enabled terminal, the embedded chip generates a unique transaction code. This prevents stolen data from being fraudulently used.

Q. When will I have to use a PIN with my chip-enabled debit card?
A. Your Personal Identification Number (PIN) is required for ATM transactions. For debit card purchases at a merchant, you may be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. For added security and fraud protection, Glass City encourages all members to choose CREDIT and sign for their purchases.

Q. Where can I use my chip-enabled card?
A. Whether you check out using chip technology or swipe your card, more places than ever now accept Visa debit cards.

Q. How do I pay at a chip-enabled terminal?
A. It’s easy to make purchases with your chip-enabled debit card. Simply insert the chip end of your card into the terminal with the chip facing up. Leave your card in the terminal and follow the prompts on screen. Remove your card from the terminal when prompted, then sign for your purchase and take your receipt.

Q. Why do I need to leave my card in the terminal?
A. While your card is in the chip-enabled terminal, the embedded chip creates a unique transaction code. This prevents stolen data from being fraudulently used. If you remove your card too soon, your transaction will be cancelled.

Q. Can I still swipe my card to pay?
A. Yes. If a merchant is not yet chip-enabled, you can still swipe your card.

More Questions? Visit a branch or call us at 419-887-1000 or 800-837-3595.

Instructional Image on how to use your card at a chip-enabled terminal