FRAUD ALERTS & INFORMATION 

• GLASS VISA DEBIT & CREDIT CARD HOLDERS: Please be aware – Due to a known scam: We WILL NOT call, text or email you stating that your cards have been blocked due to the upgrade. If you should receive one of these types of messages, please ignore the message and DO NOT click any links or call any numbers that were provided in the message. Instead, please call us directly at (419) 887-1000 to report the scam message that you received.

• BE AWARE OF PHISHING AND SMISHING! These fraudulent practices of sending emails (phishing) and text messages (smishing), while posing as a trusted source (like a credit union, retail store, government agency, etc.) are intended to tempt individuals to reveal personal information, such as usernames and passwords, banking account and debit/credit card numbers, and more.

Phishing emails and smishing texts may warn of: suspicious account activity, locked/blocked or compromised accounts, missed deliveries or unexpected refunds.

These fraudulent messages usually:

• • Include a link or QR code connecting to a fake website that appears to be from a trusted source, designed to steal your information.
  • Pose a sense of urgency (for example: act now to unlock your account)
  • Appear to be convenient – instructions state to “just click or scan”

How to protect yourself:

• • DO NOT CLICK OR SCAN! Read the message and ask yourself if you were expecting the message
  • DO NOT ENTER PERSONAL OR ACCOUNT INFORMATION Into a text or email that you are not expecting
  • If you feel you have been targeted with a scam:
    • STOP RESPONDING IMMEDIATELY
    • CONTACT GLASS CITY FCU as soon as possible
    • CHANGE YOUR PASSWORD and monitor your accounts

• BEWARE OF FRAUDULENT PHONE CALLS:
  Never provide personal or account information to anyone over the phone unless you initiate the call and you know that the company is reputable. If you are unsure of the caller, hang up and call Glass City FCU directly.  Please note: scammers frequently use Voice Over Internet Protocol technology, which does not identify the caller’s actual area code location. In addition, phone scammers “spoof” phone numbers to make it appear they are calling from a specific business or phone number you may be familiar with.

For more tips to safeguard your personal and account information, please click here.