Glass City Members:

Please be aware that fraudulent activity in banking is on the rise!  Along with other financial institutions, Glass City Federal Credit Union is currently experiencing fraudulent attempts to gain unauthorized access to member accounts.

Fraudsters have contacted several Glass City FCU members via text messages and phone calls – and falsifying information to make it appear that the texts and calls are from Glass City.

Below are examples of some of the fraudulent texts recently received by Glass City members:


example of fraudulent text messageexample of fraudulent text message


Once the member replies to the text messages above, the fraudster then calls the member’s mobile phone from a number that appears to be Glass City. The fraudster on the phone then attempts to obtain personal and account information to access the member’s accounts.

IMPORTANT: Glass City FCU will NEVER text, call, or email you asking for personal or account information, or usernames, passwords or security codes.

If you receive a text, call or email appearing to be from Glass City, DO NOT do any of the following, no matter how legitimate, convincing, or urgent the request is:

  • DO NOT click on any links
  • DO NOT call any numbers provided
  • DO NOT verbally provide any personal or account information (i.e., social security numbers, account numbers, username or password) and/or DO NOT enter this private information ​into a text, email or website that is sent to you
  • If ever prompted, DO NOT provide any security codes that have been assigned to you or sent to you via text or email

Delete the text or hang up the phone immediately and call Glass City FCU directly at (419) 887-1000 or (800) 837-3595.

For additional tips on how to safeguard your account information, please click here.



Beware of the four basic examples of a Social Security scam:

  • Scammers pretend to be from a familiar organization or agency, like the Social Security Administration. They may email attachments with official-looking logos, seals, signatures, or pictures of employee credentials.
  • Scammers mention a problem or a prize. They may say your Social Security number was involved in a crime or ask for personal information to process a benefit increase.
  • Scammers pressure you to act immediately. They may threaten you with arrest or legal action.
  • Scammers tell you to pay using a gift card, prepaid debit card, cryptocurrency, wire, or money transfer, or by mailing cash. They may also tell you to transfer your money to a “safe” account.


Do NOT provide any information including your social security and account numbers to the scammers or follow any of their instructions. Be sure to report fraudulent phone calls to a Glass City branch.

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Shared Branching

Glass City Federal Credit Union is part of Shared Branching—a network of credit unions across the country that actually shares their branches with each other. As a Glass City member, you can use any other participating credit union’s branch for most deposits, withdrawals, loan payments, transfers, and other transactions.