Frequently Asked Questions for Home Banking

Q: Can I use my member/account number for my username?
A: No. During enrollment, you must create a username to use when logging in to the new Home Banking system. For your privacy and security, you will no longer be able to use your member/account number. Usernames must be between 6 and 20 characters long.

Q: I did not receive my access code during enrollment. Why?
A: As part of the enrollment process in the new Home Banking system, you will be sent a temporary access code that must be entered in the new Home Banking system to complete your enrollment. This is a new extra security measure to help prevent fraudulent enrollments. You will be asked to have the access code to be sent to you either by a phone call, an email or by a text
message. This code usually takes 15-30 seconds to arrive to you, and should arrive no later than 10 minutes. The email address and home/cell phone numbers are pulled automatically off of our banking system’s records, so please make sure that you have your current email address and home/cell phone numbers updated with the credit union prior to enrolling in the new Home Banking system.

Q: Why do I get an access code each time I log in to the new Home Banking system?
A: Just like the enrollment process, you will be sent a temporary access code that must be entered in the new Home Banking system during the login process. This new method of user authentication meets current federal regulations on Internet Banking security.

If you register the computer you are logging in from, you WILL NOT have to have the access code sent to you during the login process. If you DO NOT register the computer, you WILL have to have the access code sent to you. Please Note: for your security, you should NOT register a public computer (i.e. library, Internet café, etc.)

Q: Should I register my computer?
A: Yes. If you are using a computer that you use frequently to log in to Home Banking (i.e. home or work), you should select ‘Yes’ from the Remember Computer question when prompted during the login process of the new Home Banking system. Registered computers will bypass the access code requirement on future login attempts.

For EACH computer that you DO NOT register when logging in, you WILL have the access code sent to you when you log in to the new Home Banking system. So as long as the computer you are using is not a public computer (i.e. library, Internet café, etc.), we suggest registering all computers that you will use to log in to the new Home Banking system.

Q: I did register my computer, but I still have to have an access code sent to me when I log in. Why?
A: This may be an issue with your computer’s web browser and/or settings regarding the handling of third-party cookies. Make sure that your web browser accepts third-party cookies. If you do choose to manually delete files/settings from your web browser, make sure that you do not allow cookies to be deleted. Deleting cookies WILL require the access code to be entered in during your next login attempt to the new Home Banking system. Listed below are steps for commonly-used web browsers to help assure that your computer stays registered.

Internet Explorer

Follow the path:

  • Start -> Control Panel -> Internet Options
  • On the General tab, make sure the Delete browsing history upon exit option is NOT checked –shown below.
Home Banking Instructional Screen Shot

Google Chrome

  • Click the icon in the upper right corner of the browser window that has three lines on it – shown below.
Home Banking Instructional Screen Shot
  • Select Settings from the menu. On the page that appears, click the show advanced settings link so that you can see all of the available settings.
  • In the Privacy section, click the Content Settings button – shown below
Home Banking Instructional Screen Shot
  • In the Cookies section, make sure the Allow local data to be set option is selected.

Mozilla Firefox

  • Click the icon in the upper right corner of the browser window that has three lines on it, which will open a menu of icons – shown below. Click the Options icon.
Home Banking Instructional Screen Shot
  • On the Options tab that appears, click the Privacy icon in the menu bar on the left side of the page – shown below.
Home Banking Instructional Screen Shot
  • Make sure the dropbox in the History section is set to Remember history – shown below.
Home Banking Instructional Screen Shot

Apple Safari

  • Currently Safari DOES NOT have this feature available, so make sure you register any Apple computer that is using the Safari web browser when logging in to the new Home Banking system.

Other Notes

  • Make sure that your web browser accepts third-party cookies. If you do choose to manually delete files/settings from your web browser, make sure that you do not allow cookies to be deleted. Deleting cookies WILL require the passcode to be entered in during your next login to the new Home Banking system.
  • Make sure that your computer is running the most-recent version of the Adobe Flash Player software. This is a free download from Adobe’s website.
    NOTE: The Flash Player installation page will also attempt to install the Google Chrome web browser and a Google Toolbar for Internet Explorer by default along with the Flash Player installation. If you do not want these items installed along with Flash Player, make sure you uncheck the circled checkboxes prior to clicking the Install Now button, as shown circled on the next page.
Home Banking Instructional Screen Shot