A New Look!
And even better banking for you!

• Android users will need to uninstall and download the new Glass City FCU Mobile banking app.
• iPhone users do not need to re-download but should make sure that their app is updated to the latest version.
• IMPORTANT! You must know your current Home/Mobile Banking username; Click “Trouble Signing In?” and select “Forgot my Password” to update your password for access to the new online platform.

Upon accessing the new Glass City FCU Mobile app, you will see that the icon has updated as shown below:

Once you have accessed the new Glass City FCU Mobile app you will need to:

• Enter your current Home/Mobile Banking username
• Create a new password

If you are unsure of your current username, please select “Trouble Signing In?” at initial login page. Follow the prompts and your username will be provided.

Other ways to find your current username, based on your mobile device are:

• Android users: Please open your mobile device Password Vault; instructions to locate your current username will be dependent upon your mobile device manufacturer.
• iPhone users: Follow this path to locate your current username:
  • Go to: Settings/Apps/Password/Open Passwords/All/Glass City FCU — and you will see your current username.
  • Face ID users: When you launch the current Mobile Banking app, turn your phone away from view so that Face ID does not automatically log you in to the app. After 10 seconds have passed, turn your phone back around so that it is in view and tap the ‘Cancel’ button to cancel Face ID login. Next, tap ‘Log into my account’ and our Mobile Banking app should display your username.

You can find your account number in Home or Mobile Banking by selecting your account and clicking “Account Info”.

Yes. You can view all of your accounts in one convenient dashboard.

There are many new features in the new Home/Mobile Banking system – and you will find it easy to navigate accessing your accounts. New features include the ability to:

• Enroll in Glass City’s Round Up Savings program
• Enroll in payroll distributions
• Manage your debit card with options such as reporting your card as lost/stolen or lock/unlock your card for fraud protection
• Open new deposit accounts, including Money Market Savings accounts
• Initiate loan skip-a-payments upon eligibility
• Submit a stop payment on a check or electronic/ACH payment
• Apply for a Glass City Home Equity Loan or Line of Credit
• Link Glass City accounts with your accounts at other financial institutions through Plaid
• Choose from a standard or dark mode viewing option

Yes, there are a few changes to the viewing of your Optimum checking account:

The “Optimum Checking Status” button is no longer available to monitor if you have met the required monthly criteria* to qualify for the monthly dividend.

• To determine if you have met the required monthly transaction criteria in the new system, you need to:

Under the “My Accounts” heading:

• • Click on the “Optimum Checking” tile
  • Click on “See All”
    • Click “Filter” and choose the date range start and end
    • Click “See Results” and you will see all transactions within that time frame

• For specific transaction types, you can type “Search Transactions” in the “Enter a Description” tile:
  • Card Purchase (for debit card purchases) OR
  • Bill Payment OR
  • ACH Deposit

*For Optimum Checking information, including all of the monthly criteria requirements to qualify for the monthly dividend, please click here.

As always, we’re working for you! Please contact us:

• Email onlineservices@glasscityfcu.com
  • Our team will be monitoring this email address and replying quickly
• Call 419-887-1000
• Visit any Glass City FCU branch during regular business hours