Privacy Policy & Web policy

GLASS CITY FCU PRIVACY POLICY

When you access Glass City Federal Credit Union’s website or utilize our online banking or mobile banking services, we and our business partners who help us deliver these services will have access to your personal information.

YOUR PRIVACY IS IMPORTANT TO US!

We DO NOT sell any of your personal information to a third party for its own use. We will maintain any information provided, as well as your account transactions, according to our high security and confidentiality standards. Please be advised that we may disclose information on your accounts or information contained in member files, provided to the credit union through the website, to credit bureaus or agencies who have a legitimate purpose for obtaining information.

We may also disclose information obtained through our website or through email communications when it is necessary to complete the transaction, verify the status of your account or membership for an appropriate third party, such as a credit bureau, to comply with a court order, comply with the request of a government agency or regulatory body, or if we receive your permission to do so.

MOBILE BANKING PRIVACY POLICY

The Glass City FCU Mobile app and the Glass City Card Controls mobile app: periodically collects, transmits, and uses geolocation information for enabling features that prevent fraudulent card use and alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. The End User can change his/her/their location permissions at any time in their device settings.

What does Glass City Federal do with your personal information?

WHY?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some, but not all, sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

WHAT?
The types of personal information we collect and share depend on the product(s) or service(s) you have with us. This information can include:

  • Social Security number and Income
  • Account balances and Payment history
  • Account transactions and Credit history

When you are no longer our member, we continue to share your information as described in this notice

HOW?
All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Glass City Federal chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Glass City Federal share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies
Yes No
For our affiliates’ everyday business purposes – information about your transactions and experiences Yes No
For our affiliates’ everyday business purposes – information about your creditworthiness No We do not share
For non-affiliates to market to you
No We do not share

Who We Are

WHO IS PROVIDING THIS NOTICE? 

Glass City Federal Credit Union

What We Do

HOW DOES GLASS CITY FEDERAL PROTECT MY PERSONAL INFORMATION? 

To protect your personal information from unauthorized access and use, we use security measures that comply with Federal law. These measures include computer safeguards and secured files and buildings. Glass City Federal regularly tests and assesses our information security measures, systematically trains employees, and adopts upgrades and enhancements as necessary to protect your information.

HOW DOES GLASS CITY FEDERAL COLLECT MY PERSONAL INFORMATION? 

We collect your personal information, for example, when you:

  • Open an account or apply for a loan
  • Show your driver’s license or use your credit or debit card
  • Make deposits or withdrawals from your account

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

WHY CAN’T I LIMIT MY SHARING?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

DEFINITIONS

AFFILIATES: Companies related by common ownership or control. They can be financial and non-financial companies.

  • Our affiliates include Glass City Federal Credit Union and Area Financial Services Credit Union Service Organization (CUSO).

NON-AFFILIATES: Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Glass City Federal does not share with non-affiliates so they can market to you.

JOINT MARKETING: A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include investment, insurance, and other financial services companies.

GLASS CITY FCU WEBSITE & HOME/MOBILE BANKING POLICY

OUR ONLINE PRIVACY PRACTICES

Keeping financial and personal information secure is one of our most important responsibilities. Glass City Federal Credit Union is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.

SECURE TRANSMISSIONS

To ensure information remains confidential, Glass City FCU uses encryption technology such as Secure Socket Layer (SSL) to protect information you enter and submit from our website.

EMAIL SECURITY

Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number, or PIN through unsecured email. We ask that you do not send personal or account Information through regular email. Glass City FCU provides a method of sending a secure message to the credit union by using the “Send Message” feature in Home Banking or on the Glass City FCU Mobile App.

COOKIES

Cookies are pieces of information stored directly on the device you are using. A cookie is a small piece of information that a website stores directly on the computer you are using. Cookies may contain a variety of information from a simple count of how often you visit a website to information which allows customization of a website for your use. Glass City FCU uses cookies to gather data about the usage of our website and to ensure that you have access to your account information. Anytime a cookie is used, personal information is encrypted for our use only and is protected from third party access (a cookie cannot be read by a website other than the one that sets the cookie).

LINKING TO OTHER SITES

To provide you with easy access to information, Glass City FCU may provide links to other websites such as mortgage companies, insurance companies, government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and Glass City FCU does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by Glass City FCU. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.

MOBILE BANKING PRIVACY POLICY

We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at google.com/policies/privacy/partners/

April 2024

Become a Glass City member today! Contact a branch to get started.

Become a Glass City member today! Contact a branch to get started.

Locations across
northwest ohio

Find a location near you

Five locations in Northwest Ohio make it convenient to be a member no matter where you live or work.

Locations across
northwest ohio

Find a location near you

Five locations in Northwest Ohio make it convenient to be a member no matter where you live or work.