Fraud Prevention: Recent Scam Texts & Phone Calls
RECENT SPOOFING SCAMS (see below)
Fraud Alert: We have recently received reports of fraudulent text messages and phone calls targeting our members and requesting account information, passcodes, and other sensitive details. Please see the example below.
Members have also reported receiving scam phone calls and text messages that display the caller/sender ID as Glass City FCU. If you receive a suspicious call, text, or email asking you to provide personal or account information, hang up immediately or do not click any links in a message, and contact Glass City directly at 419-887-1000.
IMPORTANT REMINDER: Glass City will never call, text, or email you asking for personal information, account numbers, credit or debit card numbers, usernames, passwords, verification codes, or passcodes.
FRAUDULENT TEXT SCAM EXAMPLE:
RECENT MAIL SCAM (see below)
Fraud information provided by the Better Business Bureau
Glass City FCU has been an A+ Accredited Business of the Better Business Bureau (BBB) for many years. Through our BBB partnership, we receive information about scams in the area. Please see below for recent scam information:
BBB is receiving calls from consumers saying they have received postcards in the mail announcing the “The Veteran Giveback Program of 2025.” BBB joins the FCC and the American Legion in warning of this predatory scam.
BBB recommends individuals should be wary of unsolicited calls or mail they get, especially those asking for personal information. Personal information should not be given to anyone. Unsolicited texts that include links should also be disregarded because opening links can give a scammer access to a person’s phone.
If you have experienced this type of scam, you may report it to the FTC by calling 1-877-382-4357, or by filing a complaint at https://reportfraud.ftc.gov/. You may also file a complaint with the FCC about any type of phone or mail scam, including this one.
- FCC Alert: A Phone Scam That Starts with a Postcard | Federal Communications Commission
- American Legion Warning: https://www.legion.org/information-center/news/news/2025/april/common-scams-and-tips-to-avoid-fraud
Information provided by Lane Montz, President/CEO of the Better Business Bureau of Northwest Ohio and Southeast Michigan.
RECENT TOLL ROAD SCAMS (see below)
Glass City Members:
Please be aware of recent toll road scam texts! For more information, click here.
Below are examples of some of the fraudulent texts:
RECENT SOCIAL SECURITY SCAMS (see below)
Glass City Members:
Please be aware that fraudulent activity in banking is on the rise! Along with other financial institutions, Glass City Federal Credit Union is currently experiencing fraudulent attempts to gain unauthorized access to member accounts.
Fraudsters have contacted several Glass City FCU members via text messages and phone calls – and falsifying information to make it appear that the texts and calls are from Glass City.
Below are examples of some of the fraudulent texts recently received by Glass City members:
Once the member replies to the text messages above, the fraudster then calls the member’s mobile phone from a number that appears to be Glass City. The fraudster on the phone then attempts to obtain personal and account information to access the member’s accounts.
IMPORTANT: Glass City FCU will NEVER text, call, or email you asking for personal or account information, or usernames, passwords or security codes.
If you receive a text, call or email appearing to be from Glass City, DO NOT do any of the following, no matter how legitimate, convincing, or urgent the request is:
- DO NOT click on any links
- DO NOT call any numbers provided
- DO NOT verbally provide any personal or account information (i.e., social security numbers, account numbers, username or password) and/or DO NOT enter this private information into a text, email or website that is sent to you
- If ever prompted, DO NOT provide any security codes that have been assigned to you or sent to you via text or email
Delete the text or hang up the phone immediately and call Glass City FCU directly at (419) 887-1000 or (800) 837-3595.
For additional tips on how to safeguard your account information, please click here.
SOCIAL SECURITY SCAMS
Beware of the four basic examples of a Social Security scam:
- Scammers pretend to be from a familiar organization or agency, like the Social Security Administration. They may email attachments with official-looking logos, seals, signatures, or pictures of employee credentials.
- Scammers mention a problem or a prize. They may say your Social Security number was involved in a crime or ask for personal information to process a benefit increase.
- Scammers pressure you to act immediately. They may threaten you with arrest or legal action.
- Scammers tell you to pay using a gift card, prepaid debit card, cryptocurrency, wire, or money transfer, or by mailing cash. They may also tell you to transfer your money to a “safe” account.
Do NOT provide any information including your social security and account numbers to the scammers or follow any of their instructions. Be sure to report fraudulent phone calls to a Glass City branch.
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Shared Branching
Glass City Federal Credit Union is part of Shared Branching—a network of credit unions across the country that actually shares their branches with each other. As a Glass City member, you can use any other participating credit union’s branch for most deposits, withdrawals, loan payments, transfers, and other transactions.
