We’re making banking with us even better for you!

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At Glass City, “we’re working for you” every day, and we continually strive to provide you with the best service and products possible.

That’s why we’re completing a technology upgrade to our entire banking system, which will significantly improve your banking experience with us. With new, user-friendly tools and services, this system upgrade will make banking with us easier and more efficient, provide enhanced security, and allow our staff to serve you even better.

As updates to our system will be primarily behind-the-scenes, there will be NO CHANGES to your member number, routing number, checks, and debit/credit cards. You will notice several improvements, however, in particular to Home and Mobile Banking.

 

We appreciate your patience as we make this transition, and are excited to soon deliver an exceptional banking experience to you, our member!

 

See below for all of the details about our System Upgrade. And, please watch your mail and visit this website page for updates.

 

Thanks for your continued confidence and trust in Glass City! We’re working for you!

GLASS CITY FCU SYSTEM UPGRADE

WHAT:     It’s an upgrade to our entire banking system, including Home & Mobile Banking

WHEN:     JUNE 26 – 28, 2021 (Saturday thru Monday)
                  All Glass City branches will be closed on these dates.

        • AVAILABLE SERVICES on these dates:
            • Use of Glass City Debit & Credit Cards
            • Cash withdrawals at Glass City & other ATMs
        • UNAVAILABLE SERVICES on these dates:
            • Branch Lobbies & drive-ups will be closed
            • Home & Mobile Banking
            • Shared Branching services at other Credit Unions

WHY:     For optimum banking technology — and to allow our staff to serve you even better! 

System Upgrade Frequently Asked Questions

Q: WHY IS GLASS CITY FEDERAL CREDIT UNION UPGRADING ITS SYSTEM?

Banking technology continues to improve year over year. Our new system will provide new, user-friendly tools and services to make banking with us easier and more efficient, while providing enhanced security. The new system also allows us to efficiently implement new features as needed.

 

Q: IS THE UPGRADED SYSTEM SECURE?

Definitely! Data security is a top priority at Glass City FCU and we have thoroughly examined and tested our upgraded systems. You can be assured that your financial data and information is safe and thoroughly protected as always.

 

Q: HOW WELL HAS THE UPGRADED SYSTEM BEEN TESTED?

We have been fully testing the new system for many months and are very confident that this new system will meet member and staff expectations and needs.

Q: WHEN IS THE UPGRADE HAPPENING?

The upgrade will take place from Saturday, June 26 through Monday, June 28, 2021. During this upgrade weekend, Glass City FCU branches will be closed. Home and Mobile Banking will also be unavailable during this time. We will reopen with normal business hours on Tuesday, June 29.

 

Q: WHY DOES THE UPGRADE TAKE THREE DAYS?

The three-day timeframe is typical for an upgrade of this size and scope. In addition, we are purposely taking time to ensure our system is running seamlessly before it is made available, which requires extensive testing by our staff. Our employees will be working diligently throughout the upgrade weekend to make this happen.

 

Q: WILL GLASS CITY BRANCHES BE OPEN DURING THE UPGRADE?

No. All Glass City branches will be closed during the upgrade weekend: Saturday, June 26 thru Monday, June 28. Home and Mobile Banking will also be unavailable on these dates.

 

Q: CAN BILL PAY PAYMENTS THROUGH HOME & MOBILE BANKING BE PROCESSED DURING THE UPGRADE WEEKEND?

    • Bill Pay will not be available during the upgrade weekend from June 25, 2021 at 5:00 p.m. through midnight on June 28, 2021.

 

    • You must schedule any new, non-recurring payments needed for the upgrade weekend prior to the upgrade weekend.

 

    • Any recurring bill payments that you have set up prior to June 25, 2021 at 5:00 p.m., will process according to your scheduled date. Bills previously scheduled to pay during the upgrade weekend will also be processed as scheduled. Please remember we never process Bill Pay payments on Saturdays and Sundays.

 

Q: HOW WILL THE UPGRADE IMPACT MY LOAN PAYMENTS?

There will be NO IMPACT in processing any automated loan payments during or after the upgrade.

Q: IS MY MEMBER NUMBER CHANGING AFTER THE UPGRADE WEEKEND?

No. There will be no change to your Member Number.

 

Q: DO I NEED TO KNOW MY MEMBER NUMBER?

Yes. Since Glass City FCU is updating its Home (Online) and Mobile Banking platforms, after the System Upgrade, you will need to re-enroll into the new Home Banking System. You will need your member number, social security number and date of birth to complete this one-time quick process. Please try to locate your member number now (visit a Glass City branch if needed) prior to June 26. Detailed instructions regarding Home Banking re-enrollment will be mailed to your home in June.

 

Q: WILL I STILL NEED TO KNOW MY MEMBER NUMBER WHEN I CALL OR VISIT A BRANCH?

Although providing your Member Number is helpful when banking with us, we can always assist you by looking up your name or your Social Security Number.

 

Q: WILL THE GLASS CITY FCU ROUTING NUMBER CHANGE?

No. The Glass City FCU routing number will stay the same.

 

Q: WILL MY ACCOUNT SUFFIXES CHANGE?

There will be changes to the Account Suffix descriptions, and they will look a little different. This change will not affect your Member Number or any existing direct deposits or automatic withdrawals. More details regarding Account Suffixes will be included in a System Upgrade Reference Guide mailed to all member homes in June.

Q: WILL MY GLASS CITY DEBIT AND CREDIT CARD WORK DURING THE UPGRADE?

Yes. You can use your Glass City Debit and Credit Cards before, during and after the upgrade weekend.

 

Q: WILL I RECEIVE A NEW DEBIT CARD OR CREDIT CARD AFTER THE UPGRADE?

No. Debit and Credit Card numbers will not change, and your cards will continue to work normally, even during the upgrade weekend.

 

Q: WILL MY GLASS CITY DEBIT OR CREDIT CARD PIN CHANGE?

No. Your Debit and Credit Card PIN will remain the same, so you may continue to use your current Debit and Credit Card PIN without interruption.

Q: CAN BILL PAY PAYMENTS THROUGH HOME & MOBILE BANKING BE PROCESSED DURING THE UPGRADE WEEKEND?

  • Bill Pay will not be available from June 25, 2021 at 5:00 p.m. through midnight on June 28, 2021.
  • You must schedule any new, non-recurring payments needed for the upgrade weekend prior to the upgrade weekend.
  • Any recurring bill payments that you have set up prior to June 25, 2021 at 5:00 p.m., will process according to your scheduled date. Bills previously scheduled to pay during the upgrade weekend will also be processed as scheduled.  Please remember we never process Bill Pay payments on Saturdays and Sundays.

 

Q: IS BILL PAY CHANGING AFTER UPGRADE WEEKEND?

Bill Pay will remain the same within Home and Mobile Banking. All of your payees and scheduled payments will stay intact.

 

Q: WILL I NEED TO SET UP MY PAYMENTS AND PAYEES AGAIN AFTER UPGRADE WEEKEND?

No. Your current payees’, scheduled payments, and history will be just as it is today.

 

Q: WILL MY DIRECT DEPOSIT OR PAYROLL DEDUCTION BE AFFECTED BY THE UPGRADE?

No. Any automatic deposits or withdrawals into your account, including Direct Deposit or Payroll Deduction, will not be affected by the upgrade. They will continue as scheduled.

Q: WILL I NEED NEW CHECKS?

No. Since account numbers are not changing, your checks will continue to work as usual. Also, you can use any remaining checks you have without needing to reorder. You can also write checks during the upgrade weekend as needed.

Q: WHAT WILL HAPPEN TO MY ACCOUNT HISTORY?

Your transaction history for all accounts will be available in the new system. You will be able to see up to 12 months of account history for both deposit and loan accounts in Home and Mobile Banking.

 

Q: IF I NEED ACCOUNT TRANSACTION HISTORY AFTER THE UPGRADE, HOW CAN I OBTAIN IT?

If you need additional account transaction history, please contact us or visit a branch and we will be happy to retrieve that information for you.

Q: WILL ACCOUNT STATEMENTS BE CHANGING?

For the most part, your future account statements will look very similar. Since the upgrade is occurring at the end of June, you will receive two June account statements in separate envelopes: one statement from the existing system (covering June 1 through June 25 account activity) and one statement generated from our new system (including June 26 through June 30 account activity).

 

Q: WILL ESTATEMENTS BE CHANGING?

You will notice minimal changes to the format of eStatements. Since the upgrade is occurring at the end of June, two June account statements will be processed and posted: one statement from the existing system (covering June 1 through June 25 account activity) and one statement generated from our new system (including June 26 through June 30 account activity).

Home & Mobile Banking Frequently Asked Questions

Although Glass City FCU is updating its Home (Online) and Mobile Banking platforms, you will continue to click the Home Banking Login available on the home page of glasscityfcu.com. Since the URL of the Home Banking Login will change, please be sure to update your favorites/bookmarks for your next visit.

Yes. The step-by-step process is quick and simple. Recommended web browsers are Chrome, Edge, and Firefox. You will need to have the following information to enroll:

  • Member Number
  • Social Security Number
  • Date of Birth

 

STEPS TO ENROLL:

  • Step 1: Go to glasscityfcu.com and click the “Home Banking Login” Link.
  • Step 2: On the Login page that appears, click the “Enroll” button.
  • Step 3: Enter your:
    • Glass City Member Number
    • Social Security Number
    • Your Date of Birth

           Then, click the “Continue” button.

  • Step 4: Choose a username and password by following the required specifications listed.
  • Step 5: Click to agree to the Terms and Conditions, and then click the “I’m not a robot” box.
  • Step 6: Click “Submit.”

You are now enrolled in Glass City FCU’s new Home Banking system!

On Tuesday, June 29, existing mobile banking members will need to delete the old app and download the new version from the Apple App Store or Google Play Store. Specific instructions will be included in a System Upgrade Reference Guide mailed to all member homes in June.

Because our upgraded system is person-centric, not account-centric, the username and password you use to log in the first time to the new Home or Mobile Banking will be the one that will permanently be kept. When you sign in, you will see all of your accounts, and you no longer need to have multiple usernames and passwords for your multiple primary accounts.

This is one of the most significant differences with the new system. All account holders, both primary and joint, can now create their own separate login information. Every person can get their own unique username and can have their own access to any account they use; for example: joint accounts, children’s accounts, business accounts, etc. Joint and single accounts will all show up under YOUR OWN USERNAME.

  • If you have multiple account numbers where you are the primary owner, all accounts will now appear behind a single username.
  • If you are primary on one account number and joint on another, they will now also appear behind a single username.
  • If you are solely a joint member, you can now have your own username and will only see these specific accounts where you have a joint role.

Further Questions? Contact a branch or call us at 419-887-1000.