We’re making banking with us even better for you!
Please review this page to help you prepare for our upcoming System Upgrade.

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At Glass City, “we’re working for you” every day, and we continually strive to provide you with the best service and products possible.

That’s why we’re completing a technology upgrade to our entire banking system, which will significantly improve your banking experience with us. With new, user-friendly tools and services, this system upgrade will make banking with us easier and more efficient, provide enhanced security, and allow our staff to serve you even better.

As updates to our system will be primarily behind-the-scenes, there will be NO CHANGES to your member number, routing number, checks, and debit/credit cards. You will notice several improvements, however, in particular to Home and Mobile Banking.

We appreciate your patience as we make this transition, and are excited to soon deliver an exceptional banking experience to you, our member!

See below for all of the details about our System Upgrade and continue to visit this website page for updates.

Thanks for your continued confidence and trust in Glass City! We’re working for you!

GLASS CITY FCU SYSTEM UPGRADE

WHAT:     It’s an upgrade to our entire banking system, including Home & Mobile Banking

WHEN:     JUNE 26 – 28, 2021 (Saturday thru Monday)
                  All Glass City branches will be closed on these dates.

        • AVAILABLE SERVICES on these dates:
            • Use of Glass City Debit & Credit Cards
            • Cash withdrawals at Glass City & other ATMs
            • Check writing
        • UNAVAILABLE SERVICES on these dates:
            • Branch Lobbies & drive-ups will be closed
            • Home & Mobile Banking
            • Shared Branching services at other Credit Unions

WHY:     For optimum banking technology — and to allow our staff to serve you even better! 

STEPS TO TAKE NOW:

    • Know your Member Number
      • You need to know your Glass City FCU Member Number because we are changing our Home and Mobile Banking platforms. To re-enroll into these systems after the Upgrade, you will need your member number, social security number and date of birth.
      • To locate your member number:
        1. a) Log in to Home Banking and click on the green “Profile” tab.
          b) Your Member Number is listed as the Account Number under the “Sign In Info” section. Please note: If your Member Number has more than six digits, your full Member Number may not be displayed in the “Sign In Info” section.
        2. Visit a Glass City branch.
    • Make sure we have your correct contact information
      • Review your contact info (address, phone number and email address) within the “Profile” tab of Home Banking. If it is not correct, please click on the section’s “Edit” function or visit a branch to update your information.
    • Schedule Bill Payments before the Upgrade
      • Reminder: Bill Pay payments are not processed on Saturdays and Sundays.
    • Click here to review our “System Upgrade Reference Guide”
System Upgrade Schedule

System Upgrade Frequently Asked Questions (FAQs)

Q: WHY IS GLASS CITY FEDERAL CREDIT UNION UPGRADING ITS SYSTEM?

Banking technology continues to improve year over year. Our new system will provide new, user-friendly tools and services to make banking with us easier and more efficient, while providing enhanced security. The new system also allows us to efficiently implement new features as needed.

 

Q: IS THE UPGRADED SYSTEM SECURE?

Definitely! Data security is a top priority at Glass City FCU and we have thoroughly examined and tested our upgraded systems. You can be assured that your financial data and information is safe and thoroughly protected as always.

 

Q: HOW WELL HAS THE UPGRADED SYSTEM BEEN TESTED?

We have been fully testing the new system for many months and are very confident that this new system will meet member and staff expectations and needs.

Q: WHEN IS THE UPGRADE HAPPENING?

The upgrade will take place from Saturday, June 26 through Monday, June 28, 2021. During this upgrade weekend, Glass City FCU branches will be closed. Home and Mobile Banking will also be unavailable during this time. We will reopen with normal business hours on Tuesday, June 29.

 

Q: WHY DOES THE UPGRADE TAKE THREE DAYS?

The three-day timeframe is typical for an upgrade of this size and scope. In addition, we are purposely taking time to ensure our system is running seamlessly before it is made available, which requires extensive testing by our staff. Our employees will be working diligently throughout the upgrade weekend to make this happen.

 

Q: WILL GLASS CITY BRANCHES BE OPEN DURING THE UPGRADE?

No. All Glass City branches will be closed during the upgrade weekend: Saturday, June 26 thru Monday, June 28. Home and Mobile Banking will also be unavailable on these dates.

 

Q: CAN BILL PAY PAYMENTS THROUGH HOME & MOBILE BANKING BE PROCESSED DURING THE UPGRADE WEEKEND?

    • Bill Pay will not be available during the upgrade weekend from June 25, 2021 at 5:00 p.m. through midnight on June 28, 2021.

 

    • You must schedule any new, non-recurring payments needed for the upgrade weekend prior to the upgrade weekend.

 

    • Any recurring bill payments that you have set up prior to June 25, 2021 at 5:00 p.m., will process according to your scheduled date. Bills previously scheduled to pay during the upgrade weekend will also be processed as scheduled. Please remember we never process Bill Pay payments on Saturdays and Sundays.

 

Q: HOW WILL THE UPGRADE IMPACT MY LOAN PAYMENTS?

There will be NO IMPACT in processing any automated loan payments during or after the upgrade.

Q: IS MY MEMBER NUMBER CHANGING AFTER THE UPGRADE WEEKEND?

No. There will be no change to your Member Number.

 

Q: DO I NEED TO KNOW MY MEMBER NUMBER?

Yes. Since Glass City FCU is updating its Home (Online) and Mobile Banking platforms, after the System Upgrade, you will need to re-enroll into the new Home Banking System. You will need your member number, social security number and date of birth to complete this one-time quick process. Please try to locate your member number now (visit a Glass City branch if needed) prior to June 26. Detailed instructions regarding Home Banking re-enrollment will be mailed to your home in June.

 

Q: WILL I STILL NEED TO KNOW MY MEMBER NUMBER WHEN I CALL OR VISIT A BRANCH?

Although providing your Member Number is helpful when banking with us, we can always assist you by looking up your name or your Social Security Number.

 

Q: WILL THE GLASS CITY FCU ROUTING NUMBER CHANGE?

No. The Glass City FCU routing number will stay the same.

 

Q: WILL MY ACCOUNT SUFFIXES CHANGE?

There will be changes to the Account Suffix descriptions, and they will look a little different. This change will not affect your Member Number or any existing direct deposits or automatic withdrawals. After the Upgrade, your deposit and loan accounts will have different ending account number suffixes than in the past. For example, your accounts ended with a letter and a number before, and now will end with a new two to four-digit suffix. Examples include: The previous account suffix for Primary Savings accounts was S1 and will be: 1000. The previous account suffix for Optimum Checking was S7 and will now be: 0007.

Q: WILL MY GLASS CITY DEBIT AND CREDIT CARD WORK DURING THE UPGRADE?

Yes. You can use your Glass City Debit and Credit Cards before, during and after the upgrade weekend.

 

Q: WILL I RECEIVE A NEW DEBIT CARD OR CREDIT CARD AFTER THE UPGRADE?

No. Debit and Credit Card numbers will not change, and your cards will continue to work normally, even during the upgrade weekend.

 

Q: WILL MY GLASS CITY DEBIT OR CREDIT CARD PIN CHANGE?

No. Your Debit and Credit Card PIN will remain the same, so you may continue to use your current Debit and Credit Card PIN without interruption.

Q: CAN BILL PAY PAYMENTS THROUGH HOME & MOBILE BANKING BE PROCESSED DURING THE UPGRADE WEEKEND?

  • Bill Pay will not be available from June 25, 2021 at 5:00 p.m. through midnight on June 28, 2021.
  • You must schedule any new, non-recurring payments needed for the upgrade weekend prior to the upgrade weekend.
  • Any recurring bill payments that you have set up prior to June 25, 2021 at 5:00 p.m., will process according to your scheduled date. Bills previously scheduled to pay during the upgrade weekend will also be processed as scheduled. Please remember we never process Bill Pay payments on Saturdays and Sundays.

 

Q: IS BILL PAY CHANGING AFTER UPGRADE WEEKEND?

Bill Pay will remain the same within Home and Mobile Banking. All of your payees and scheduled payments will stay intact.

 

Q: WILL I NEED TO SET UP MY PAYMENTS AND PAYEES AGAIN AFTER UPGRADE WEEKEND?

No. Your current payees’, scheduled payments, and history will be just as it is today.

 

Q: WILL MY DIRECT DEPOSIT OR PAYROLL DEDUCTION BE AFFECTED BY THE UPGRADE?

No. Any automatic deposits or withdrawals into your account, including Direct Deposit or Payroll Deduction, will not be affected by the upgrade. They will continue as scheduled.

Q: WILL I NEED NEW CHECKS?

No. Since account numbers are not changing, your checks will continue to work as usual. Also, you can use any remaining checks you have without needing to reorder. You can also write checks during the upgrade weekend as needed.

Q: WHAT WILL HAPPEN TO MY ACCOUNT HISTORY?

Your transaction history for all accounts will be available in the new system. You will be able to see up to 12 months of account history for both deposit and loan accounts in Home and Mobile Banking.

 

Q: IF I NEED ACCOUNT TRANSACTION HISTORY AFTER THE UPGRADE, HOW CAN I OBTAIN IT?

If you need additional account transaction history, please contact us or visit a branch and we will be happy to retrieve that information for you.

Q: WILL ACCOUNT STATEMENTS BE CHANGING?

For the most part, your future account statements will look very similar. Since the upgrade is occurring at the end of June, you will receive two June account statements in separate envelopes: one statement from the existing system (covering June 1 through June 25 account activity) and one statement generated from our new system (including June 26 through June 30 account activity).

 

Q: WILL ESTATEMENTS BE CHANGING?

You will notice minimal changes to the format of eStatements. Since the upgrade is occurring at the end of June, two June account statements will be processed and posted: one statement from the existing system (covering June 1 through June 25 account activity) and one statement generated from our new system (including June 26 through June 30 account activity).

 

Q: WILL MORTGAGE LOAN STATEMENTS BE CHANGING?

Beginning in July, mortgage loan statements will no longer be included in member monthly account statements; a separate monthly mortgage statement will now be generated at the beginning of each month and will be mailed to members who are not registered for eStatements. Members who are enrolled in eStatements can access their monthly mortgage loan statement in the eStatement portal within Home and Mobile Banking. Other monthly loan statements will still be included in member monthly account statements.

Important Home & Mobile Banking Information:

   After the System Upgrade, Glass City will have a NEW:

    • Home Banking System
    • Mobile Banking app: Glass City FCU Mobile Banking
  •  You only need to “re-enroll” once in either Home or Mobile Banking after the System Upgrade. So, whether you register for Home or Mobile Banking first, you can use the same username and password you set up to sign in for the first platform when you sign into the other platform.
  • New! All Glass City members can now create their own separate login information (username and password) and will have Home & Mobile Banking access to any account in which they are a primary or joint owner. Therefore, all accounts in which you are a single or joint owner will all show up under your own username and password.

See the Home & Mobile Banking FAQs below for more details.

Home & Mobile Banking FAQs

Although Glass City FCU is updating its Home (Online) and Mobile Banking platforms, you will continue to click the Home Banking Login available on the home page of glasscityfcu.com. Since the URL of the Home Banking Login will change, please be sure to update your favorites/bookmarks for your next visit.

Yes, but you only must re-enroll in one or the other. Once you register and create a username and password in Home or Mobile Banking, you can simply use that same username and password when you sign into the other platform.

Again, please note that you only must re-enroll in Glass City’s Home Banking or Mobile Banking systems, not both. Once you re-enroll in one of these platforms, you can easily sign in to the other with the same username and password.

OPTION 1:
STEPS TO RE-ENROLL IN THE NEW HOME BANKING beginning June 29:

For Home Banking, the recommended web browsers are Chrome, Edge, and Firefox. Please note: Using Internet Explorer will result in a less effective connection and experience.

  • Step 1: Go to glasscityfcu.com and click the “Home Banking Login” Link.
  • Step 2: On the Login page that appears, click the “Enroll” button.
  • Step 3: Enter your:
    • Glass City Member Number
    • Social Security Number
    • Your Date of Birth

           Then, click the “Continue” button.

  • Step 4: Choose a username and password by following the required specifications listed.
  • Step 5: Click to agree to the “Terms and Conditions;” click to enroll in eStatements and e-notices if preferred; and then click the “I’m not a robot” box.
  • Step 6: Click “Submit.”
  • Step 7: For your security, a verification code will then be sent to your email address that is on file with Glass City.
  • Step 8: Enter the verification code when prompted and Click “Submit.”

You are now enrolled in Glass City FCU’s new Home Banking system! And you may also now sign into the new Glass City FCU Mobile Banking app (in your device’s app store) with your newly created Home Banking username and password. You must also delete the old Glass City FCU Mobile app.

OPTION 2:
STEPS TO RE-ENROLL IN THE NEW MOBILE BANKING beginning June 29:

  • Step 1: Delete the old app from your phone or device.
  • Step 2: Go to the Apple App Store or Google Play Store and type in “Glass City Federal Credit Union” in the Search bar. Select “Glass City FCU Mobile Banking” to download the new app.
  • Step 3: Once installed, open the new mobile banking app and then click “Enroll.”
  • Step 4: Enter your Member Number, Social Security Number and Date of Birth; then, click “Continue.”
  • Step 5: Choose your username and password by following the required specifications listed.
  • Step 6: Click to agree to the “Terms and Conditions:” click to enroll in eStatements and e-notices if preferred; and then click “Enroll.”
  • Step 7: For your security, a verification code will then be sent to your email address that is on file with Glass City.
  • Step 8: Enter the verification code when prompted and Click “Submit.”

You are now enrolled in Glass City’s new Mobile app! And you may now sign into Glass City’s new Home Banking system with the same username and password you just created for Mobile Banking.

Because our upgraded system is person-centric, not account-centric, the username and password you use to log in the first time to the new Home or Mobile Banking will be the one that will permanently be saved. When you sign in to Home or Mobile Banking, you will see all of your accounts (including all that you are designated as a single or joint owner). Therefore, you no longer need to have multiple usernames and passwords for your multiple primary accounts.

All account holders, both primary and joint, can now create their own separate login information (username and password) and will have access to any account they use via Home and/or Mobile Banking. Therefore, all accounts in which you are a single or joint owner will all show up under your own username and password.

Further Questions? Contact a branch or call us at 419-887-1000.