Frequently Asked Questions regarding
Glass City’s chip-enabled Visa Credit Cards


(Click here for Glass City Visa Debit Card FAQs.)


Q. How does chip technology protect my information?

A. Every time you use your card at a chip-enabled terminal, the embedded chip generates a unique transaction code. This prevents stolen data from being fraudulently used.

Q. Do I need to enter a PIN to pay with a chip-enabled card?

A. No. You will not need to enter a PIN when paying with your Glass City Visa Credit Card, but you may be prompted to sign for your purchase. Please note: Recently, some merchants (including Kroger) are communicating that “Some financial institutions may require a secure PIN instead of a signature to make purchases with a chip-enabled credit card.”  Your signature only (no PIN number) is required when using your Glass City Visa chip-enabled credit card for in-store purchases.

Q. Where can I use my chip-enabled card?

A. Whether you check out using chip technology or swipe your card, more places than ever now accept Visa credit cards.

Q. How do I pay at a chip-enabled terminal?

A. It’s easy to make purchases with your chip-enabled credit card. Simply insert the chip end of your card into the terminal with the chip facing up. Leave your card in the terminal and follow the prompts on screen. Remove your card from the terminal when prompted, then sign for your purchase and take your receipt.

Please click here for point-of-sale instruction.

Q. Why do I need to leave my card in the terminal?

A. While your card is in the chip-enabled terminal, the embedded chip creates a unique transaction code. This prevents stolen data from being fraudulently used. If you remove your card too soon, your transaction will be cancelled.

Q. Can I still swipe my card to pay?

A. Yes. If a merchant is not yet chip-enabled, you can still swipe your card.

Q. Will I have to pay any fees to use my chip-enabled card?

A. No. There are no additional fees to use your new card.

Q. Does my card have all the same benefits?

A. Yes. You can count on the same level of benefits you always had.

Q. Can I still earn rewards with my new card?

A. Yes. You can keep receiving the same great rewards if you have a ScoreCard Rewards Visa with Glass City.

Q. Will my existing Glass City Visa Debit card be upgraded with chip technology in the future?

A. Yes, all Glass City Visa debit cards will be upgraded with chip technology in late 2016. Once a more definitive date is determined, it will be communicated.

PROTECT YOUR IDENTITY! Please note that Glass City does not call or email members/cardholders to request personal information. Therefore, if you receive a phone call or email requesting your personal information in relation to your credit card being upgraded to the latest chip technology, please do not provide any information.

More Questions? Visit a branch or call us at 419-887-1000 or 800-837-3595.