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FRAUD ALERT: BE AWARE OF SCAM TEXTS AND PHONE CALLS! Click here for details.

Platinum Visa FAQ2022-11-04T05:36:22+00:00

Platinum Visa FAQ’s

Frequently Asked Questions Regarding Your Platinum Visa Credit Card

Can I cancel these text alert messages for fraudulent activity going forward?2022-11-04T05:30:05+00:00

Yes, to cancel future text alerts, simply reply back STOP to the text message.

Can I earn rewards points for making purchases with my credit card?2022-11-04T05:30:05+00:00

Yes, if you have a Loyalty Rewards card.

How can I tell if I have a Loyalty Rewards card?2022-11-04T05:30:05+00:00

Your card will begin with 4095531.

How can I see my Loyalty Rewards?2022-11-04T05:30:05+00:00

Log into the Loyalty Rewards link with Glass City Home or Mobile Banking (Click the “Cards” icon and then the “Card Rewards” button) to see your current point balance and to redeem points (and to view any future expiring points. Loyalty Rewards point are posted on your monthly credit card statement; however, the point listed are through the 20th of the previous month. For more information about the Loyalty Rewards Visa, click here.

Do I need a PIN (Personal Identification Number) for my credit card?2022-11-04T05:30:05+00:00

The only time you would need a PIN number is if you are at an ATM and need to get cash out.

How do I obtain a PIN number?2022-11-04T05:30:05+00:00

You may obtain a PIN number by calling the toll-free automated number at 888-886-0083.

What is a PIN number used for?2022-11-04T05:30:05+00:00

When you need cash either at an ATM or cash back with your transaction at a merchant.

If I don’t have a PIN number, how can I get cash from my card?2022-11-04T05:30:05+00:00

You can go into any financial institution that accepts Visa and request a cash advance. If you go to any Glass City FCU branch location, you will not be charged a fee for a cash advance; however, there may be a fee associated with a cash advance conducted at other financial institutions.

Can I buy insurance protection for my Visa card?2022-11-04T05:30:05+00:00

Yes, thru CSI Life, Disability & Unemployment. For questions call Customer Service at 877-274-5013.

How can I monitor/track my Visa credit card transactions?2022-11-04T05:33:00+00:00

With our Home & Mobile Banking Card Management Portal (also known as Access Point) and our Glass City Card Controls mobile app. Please click here for more information.

 

Can I set up my credit card for payment via Digital Wallets?2022-11-04T05:33:00+00:00

Yes, you can set your credit card up for Apple Pay™, Samsung Pay™ and/or Google Pay™ via your mobile phone’s app store. You will then be able to make in-store purchases from your credit card with a single touch or wave of your phone at a participating merchant’s contactless reader. For details and downloading instructions, click here.

How can I sign up to view my Visa credit card statements via eStatements?2022-11-04T05:33:00+00:00

You can enroll your active Visa credit card for eStatements on our Home & Mobile Banking Card Management Portal (also known as Access Point). Please click here for more information.

What is my payment due date?2022-11-04T05:33:00+00:00

The due date is the 27th of each month.

What is the billing address if I would like to mail my Visa payment?2022-11-04T05:33:00+00:00

Visa, P.O. Box 37603
Philadelphia, PA. 19101-0603

Who do I call if I have questions about my Visa credit card?2022-11-04T05:33:00+00:00

Call Glass City FCU during business hours at 419-887-1000. After hours, please call Customer Service at 866-590-7670.

What phone number do I report my card lost/stolen?2022-11-04T05:33:00+00:00

866-590-7670. You may also report your card as lost or stolen with the Glass City Card Controls mobile app or the Home & Mobile Banking Card Management Portal.

Is there an automated Customer Service number that I can call to obtain basic information about my current credit card status?2022-11-04T05:33:00+00:00

Yes, you may call the Customer Service number at 866-590-7670 and begin your call with automated assistance to obtain basic credit card information including: your current balance, transactions, to request a replacement card, initiate a dispute, and more.

Will I receive text alerts that will notify me if there is suspected fraudulent activity on my credit card? And, what number will appear on these text alerts, and how should I respond to this alert?2022-11-04T05:33:00+00:00

You will automatically receive text alerts from the Automated Fraud Alert System, and these alerts will appear as a 5-digit prefix on your mobile phone. You as the cardholder will have 30 minutes to reply Yes or No to this text alert. If you do not respond within 30 minutes, then a call will be placed to your mobile number. Then, if you cannot be reached, you will be contacted at your home or alternate number if applicable. A voice mail message will be attempted if no direct contact is made.

Card Management Tools

Protect and monitor your card

Digital Wallets

For contactless in-store purchases

Important Phone Numbers

24/7 Visa Assistance

Visa Credit Card FAQ’s

Frequently Asked Questions

PROTECT YOUR IDENTITY!

Please note that Glass City does not call or email members/cardholders to request personal information. Therefore, if you receive a phone call or email requesting your personal information, account or credit/debit card numbers, please do not provide any information.

Additional Questions? Please call Glass City’s Card Services department at 419-887-1000.

Additional Questions? Please call Glass City’s Card Services department at 419-887-1000.

Locations across
northwest ohio

Find a location near you

Five locations in Northwest Ohio make it convenient to be a member no matter where you live or work.

Locations across
northwest ohio

Find a location near you

Five locations in Northwest Ohio make it convenient to be a member no matter where you live or work.

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